Connect to ServiceNow
You can connect Harness to ServiceNow using a Harness ServiceNow Connector. This Connector allows you to approve and reject Pipeline steps.
In this topic:
Before You Begin
Your ServiceNow REST API account must have permission to view tickets.
Step: Add ServiceNow Connector
This topic assumes you have a Harness Project set up. If not, see Create Organizations and Projects.
You can add a Connector from any module in your Project in Project setup, or in your Organization, or Account Resources.
This topic shows you how to add a ServiceNow Connector to your Project.
In Project Setup, click Connectors.
Click New Connector, and then click ServiceNow. The ServiceNow Connector settings appear.
Enter Name for this Connector.
You can choose to update the ID or let it be the same as your ServiceNow Connector's name. For more information, see Entity Identifier Reference.
Enter Description and Tags for your Connector.
Enter your Username.
In URL, enter the base URL by which your users will access ServiceNow. For example:
Enter your credentials. For API Key, use a Harness Text Secret.
Select the Harness Delegate(s) to use when making a connection to ServiceNow using this Connector.
Click Save and Continue.
Harness tests the connection.
The ServiceNow Connector is listed in Connectors.